Crisis Communications Reviews

A crisis communications review evaluates the strategies, resources, processes, and tools an organization has in place to manage issues and mitigate crises. It identifies strengths, gaps, and opportunities, providing objective insights to ensure the right systems and capabilities are in place for effective issues management.

Drawing on our EOC, Crisis Communications, and IO training and years of experience, our review examines key elements of crisis preparedness to confirm what is working well and where constructive enhancements can be made. The goal is to ensure your organization is ready to respond quickly and effectively when a crisis occurs.

Crisis Communication Planning

Crisis communication planning prepares organizations to respond quickly and effectively during emergencies situations. A plan outlines key processes and procedures, establishes clear roles, proactively develops messaging, and prepares communication channels, which helps protect an organization’s reputation, maintains public trust, and ensures accurate information is disseminated when it matters most during an emergency.

We’ve developed crisis communications plans and operating procedures for large organizations for extreme weather events, major facility impacts, staff issues, and numerous other incidents that happen far too often. The goal is to ensure your organization is ready to respond quickly and effectively when a crisis occurs – and they will occur so be ready.

Issues Management Support

Many crises begin as small issues that, when left unaddressed, quickly escalate into crises. Mitigating a crisis while in the issue stage is one of the most effective ways to protect an organization’s reputation, maintain stakeholder confidence, and avoid costly disruptions. Proactive monitoring, early response, and strategic communication are essential components to maintain trust and credibility in times of crisis.

We’ve helped organizations not only mitigate issues in the early stages but also respond to crises as they unfolded. From huge fires to workplace accidents, major crimes to cybercrimes, employee issues to public pushback on topics, we’ve addressed over 40 different crisis types. With crisis communications training from the JIBC and years of real-world experience, we can be available 24/7, and for hours or days – whatever you need.

Public / Media Relations in a Crisis

Effective public and media relations during a crisis ensures timely, accurate communication reaches key stakeholders, which helps organizations respond more effectively to emergencies and results in better managed information, maintained credibility, and protected reputations during rapidly evolving situations.

Fortunately, we have helped several organizations with public and media relations to disseminate information using our years of education and experiences mitigating many diverse crises from extreme weather to major fires, to workplace accidents and others.

EOC Information Officer Support

When communities face a crisis, experienced communications support can make a critical difference. This is especially important when an emergency strikes and your Emergency Operations Centre is activated. Having added help so your team can rest or take on urgent tasks without being overwhelmed can make the difference for great communication.

Trained and experienced in Emergency Operations and as a EOC Information Officer who has been in real EOC activations and mitigated many crises, we can provide the added support you might need during demanding situations—ensuring clear, timely messaging to your community. Call us at a moment’s notice, we’re here to help.

Training and Staffing Support

Training is important to ensure staff are skilled and ready for crises and emergencies. Together with plans and standard operating procedures training is important for operational effectiveness during a crisis, which can often be challenging or traumatic for staff.

Trained and experienced in Emergency Operations and as a EOC Information Officer who has been in real EOC activations and mitigated many crises, we offer training and procedures development that prepare your team to quickly and effectively respond to emergencies. We are also available, with little notice, for short-term staffing coverage to supplement your team during crises, emergencies, and EOC activations.

Standard Operating Procedures

Standard operating procedures, guides and manuals provide clear direction for consistent, efficient work across teams. They document procedures, define responsibilities, and streamline processes, helping organizations maintain an effective response during a crisis when staff can often be distressed or traumatized.

We’ve developed over 150 guides, manuals and standard operating procedures for several organizations including for crises and emergency situations such as extreme weather, major facility impacts, and staff issues, that sadly occur far too often.

Contact PARAGON to learn how we can help your organization with any of these services.